Service from Diagraph
The right solution for every problem
With us, you are not a number, but always come first.
That is why we offer personal service with high competence and empathy.
Because we want the customers to come back, not the equipment!
Maintenance
Your systems should be serviced regularly. This extends the service life and increases reliability. We will service your devices in consultation with you – even at the weekend! And we will gladly send you a loan device for the maintenance period.
Emergency service
Nothing is worse than a system downtime.
Our technicians will be happy to help you over the phone and on site. If a printing system does not work, we will be happy to send you a loan unit – by express as quickly as possible!
Give us a call: 0931 – 25076 911
Print sample
The print quality on your products must be optimal! We offer you the opportunity to create print samples on your packaging material in our laboratory.
Downloads
Are you looking for white papers, user reports, brochures, operating instructions, firmware or software? You can find them all on our download page.
Online training
Do you need instruction on how to operate our printing systems? We offer individual user training courses online, in which we can fully address your requirements.
Device return
Please help us to complete your maintenance or repair order as quickly as possible by completing our return form and sending it to us in advance by e-mail.
Support hotline
Do you have a problem?
With us, you talk to real people.
You don’t have to struggle through telephone menus and waiting loops.
And with “TeamViewer”, we can help you as if we were on site with you.
User training
Would you like to have your staff trained in the use of our printing systems? We offer individual user training courses at your site and at our premises, where we can cater to your specific requirements.
Rental equipment
If your system is down because a printing system is not working, you need a quick solution. We will send you a loaner unit by express!
Software and solutions
Integration of industrial printers made easy – we advise you! Whether you need to design print images or efficiently manage labeling: find the right solution tailored precisely to your situation. Software solution for all areas of industrial product labeling.
Service packages
You are planning a new installation or require maintenance by our competent service team.
Our affordable flat rates give you planning security.
Consumables
You urgently need ink for industrial printers, thermal transfer ribbon, ribbon or other consumables? Of course we deliver standard articles within the shortest possible time.
What our customers say
I was very pleased with the quick response to my inquiry to Customer Service.
That's what I call a super service!
Oliver Rück, Industrial Engineering Specialist, Richard Fritz Holding GmbH, Aurach
With Diagraph, I am particularly impressed by the fast service and prompt delivery.
In addition, the quality of the printers is just right.
Jürgen Albers, Team Leader Electrical Engineering/Mechanics, Conrad Schulte GmbH & Co.KG, Rietberg
Thank you for the quick response to my inquiry.
It is very nice to enjoy the commitment and super advice.
Julian Ohler, technician for automation technology and mechatronics, ideapro gmbh, Mannheim
Request a free consultation now
We are here for you.
Competent contact persons
Response within 48 hours
Non-binding inquiry
Contact us directly via our contact form or use the contact details below during our business hours.
Tel.: +49 (0)931 25076 0
Tel.: +34 937 376 264
Fax: +49 (0)931 25076 50
Email: info@diagraph.de
Business hours
Monday - Thursday: 8:00 - 17:00
Friday : 8:00 - 14:00
