The right solution for every problem
For us, you are not a number, but a top priority.
This is why we offer you personal service with a high level of competence and empathy.
We want returning customers, not returning devices!
Please help us complete your maintenance or repair request as quickly as possible by filling out our return form and emailing it to us in advance.
Downtimes are the absolute worst.
Our technicians are here to help you by phone and on site. If a printing system should malfunction, we will be happy to send you a loan device - via express shipping as quickly as possible!
Call us at: +49 931 25076 911
When production is down because a printing system is not working, you need a quick fix. We will send you a loan device via express shipping!
Your systems should be maintained regularly. This increases their service life and prevents downtimes. We will maintain your devices in consultation with you - even on weekends! If necessary, we will also send you a loan device following maintenance.
You plan to install a new device or require maintenance by our competent service team?
You can rest easy with our inexpensive service flat rates.
You require assistance?
Our competent support staff is eager to help.
No more recorded messages, selecting menus or being on hold.
We can support you remotely with “TeamViewer” as if we were actually there with you.
You want to have your employees trained in the use of our printing systems? We offer individual user training at your premises as well as in-house, where we can fully meet your requirements.
You want to become acquainted with our printing systems? We offer individual user training online, where we can fully meet your requirements.
You want perfect print quality on your products? We offer you the possibility to create print samples on your packaging material in our laboratory.
Three steps to perfect labeling
Our experts offer you competent advice.
Find a solution
You get a complete solution tailored to your needs, comprising labeling systems, software, networking and consumables.
You can work comfortably –
your system is running smoothly.
What our customers say
I was very pleased with the quick response to my inquiry to Customer Service.
That’s what I call service!
Oliver Rück, Industrial Engineering Specialist, Richard Fritz Holding GmbH, Aurach
With Diagraph, I am particularly impressed by the fast service and speedy delivery,
not to mention the excellent printing quality.
Jürgen Albers, Team Leader Electrical Engineering/Mechanics, Conrad Schulte GmbH & Co.KG, Rietberg
Thank you for the quick response to my inquiry.
I very much appreciate your commitment and consulting.
Julian Ohler, engineer for automation technology and mechatronics, ideapro gmbh, Mannheim