Diagraph service
The right solution for every problem
For us, you are not a number, but a top priority.
This is why we offer you personal service with a high level of competence and empathy.
We want returning customers, not returning devices!
Device return
Please help us complete your maintenance or repair request as quickly as possible by filling out our return form and emailing it to us in advance.
Emergency service
Downtimes are the absolute worst.
Our technicians are here to help you by phone and on site. If a printing system should malfunction, we will be happy to send you a loan device - via express shipping as quickly as possible!
Call us at: +49 931 25076 911
Loan devices
When production is down because a printing system is not working, you need a quick fix. We will send you a loan device via express shipping!
Maintenance
Your systems should be maintained regularly. This increases their service life and prevents downtimes. We will maintain your devices in consultation with you - even on weekends! If necessary, we will also send you a loan device following maintenance.
Service packages
You plan to install a new device or require maintenance by our competent service team?
You can rest easy with our inexpensive service flat rates.
Support hotline
You require assistance?
Our competent support staff is eager to help.
No more recorded messages, selecting menus or being on hold.
We can support you remotely with “TeamViewer” as if we were actually there with you.
User training
You want to have your employees trained in the use of our printing systems? We offer individual user training at your premises as well as in-house, where we can fully meet your requirements.
Online training
You want to become acquainted with our printing systems? We offer individual user training online, where we can fully meet your requirements.
Print sample
You want perfect print quality on your products? We offer you the possibility to create print samples on your packaging material in our laboratory.
Downloads
You are looking for white papers, user reports, brochures, operating manuals, firmware or software? Go to our download page for all the required information.
Software solutions / connectivity
Print data and layouts should be quickly available for all labeling systems in production, and with as little effort as possible. With many years of industry knowledge and technical expertise, we will guide all the way to your networked labeling solution.
Consumables - quickly delivered
You require ink, ribbons or other consumables, and fast?
We deliver standard products within the shortest possible time.
Three steps to perfect labeling
Contact us
Find a solution
You get a complete solution tailored to your needs, comprising labeling systems, software, networking and consumables.
Enjoy
You can work comfortably –
your system is running smoothly.
What our customers say
I was very pleased with the quick response to my inquiry to Customer Service.
That’s what I call service!
Oliver Rück, Industrial Engineering Specialist, Richard Fritz Holding GmbH, Aurach
With Diagraph, I am particularly impressed by the fast service and speedy delivery,
not to mention the excellent printing quality.
Jürgen Albers, Team Leader Electrical Engineering/Mechanics, Conrad Schulte GmbH & Co.KG, Rietberg
Thank you for the quick response to my inquiry.
I very much appreciate your commitment and consulting.
Julian Ohler, engineer for automation technology and mechatronics, ideapro gmbh, Mannheim
