Diagraph service

Reliable, fast and simple

Diagraph service

The right solution for every problem

For us, you are not a number, but a top priority.
This is why we offer you personal service with a high level of competence and empathy.
We want returning customers, not returning devices!

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Device return

Please help us complete your maintenance or repair request as quickly as possible by filling out our return form and emailing it to us in advance.

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Emergency service

Downtimes are the absolute worst.
Our technicians are here to help you by phone and on site. If a printing system should malfunction, we will be happy to send you a loan device - via express shipping as quickly as possible!
Call us at: +49 931 25076 911

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Loan devices

When production is down because a printing system is not working, you need a quick fix. We will send you a loan device via express shipping!

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Maintenance

Your systems should be maintained regularly. This increases their service life and prevents downtimes. We will maintain your devices in consultation with you - even on weekends! If necessary, we will also send you a loan device following maintenance.

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Service packages

You plan to install a new device or require maintenance by our competent service team?
You can rest easy with our inexpensive service flat rates.

technical-support

Support hotline

You require assistance?
Our competent support staff is eager to help.
No more recorded messages, selecting menus or being on hold.
We can support you remotely with “TeamViewer” as if we were actually there with you.

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User training

You want to have your employees trained in the use of our printing systems? We offer individual user training at your premises as well as in-house, where we can fully meet your requirements.

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Online training

You want to become acquainted with our printing systems? We offer individual user training online, where we can fully meet your requirements.

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Print sample

You want perfect print quality on your products? We offer you the possibility to create print samples on your packaging material in our laboratory.

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Downloads

You are looking for white papers, user reports, brochures, operating manuals, firmware or software? Go to our download page for all the required information.

software-development

Software solutions / connectivity

Print data and layouts should be quickly available for all labeling systems in production, and with as little effort as possible. With many years of industry knowledge and technical expertise, we will guide all the way to your networked labeling solution.

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Consumables - quickly delivered

You require ink, ribbons or other consumables, and fast?
We deliver standard products within the shortest possible time.

Three steps to perfect labeling

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communications

Contact us

Our experts offer you competent advice.

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integration

Find a solution

You get a complete solution tailored to your needs, comprising labeling systems, software, networking and consumables.

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customer

Enjoy

You can work comfortably –
your system is running smoothly.

What our customers say

fritz holding logo

I was very pleased with the quick response to my inquiry to Customer Service.

That’s what I call service!

Oliver Rück, Industrial Engineering Specialist, Richard Fritz Holding GmbH, Aurach

Schulte Logo

With Diagraph, I am particularly impressed by the fast service and speedy delivery,

not to mention the excellent printing quality.

Jürgen Albers, Team Leader Electrical Engineering/Mechanics, Conrad Schulte GmbH & Co.KG, Rietberg

ideapro logo

Thank you for the quick response to my inquiry.

I very much appreciate your commitment and consulting.

Julian Ohler, engineer for automation technology and mechatronics, ideapro gmbh, Mannheim

Request expert advice now

We will take care of your request as soon as possible

Contact

ITW Diagraph GmbH

Friedrich-Bergius-Ring 30

97076 Würzburg

SALES

Tel. +49 931 25076 0

Fax +49 931 25076 50

info@diagraph.de

TECHNICAL SUPPORT

Tel. +49 931 25076 911

support@diagraph.de

Office hours

Monday to Thursday

08:00 - 17:00

Friday

08:00 - 14:00

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