Service from Diagraph

Reliable, fast and uncomplicated

Service from Diagraph

The right solution for every problem

With us, you are not a number, but always come first.
That is why we offer personal service with high competence and empathy.
Because we want the customers to come back, not the equipment!


Your systems should be maintained on a regular basis. This extends the service life and increases reliability. We maintain your equipment in consultation with you – even on weekends! And for the time of maintenance, we will gladly send you a loaner unit.

Maintenance View about Maintenance

Emergency service

Nothing is worse than a plant shutdown.
Our technicians will be happy to help you by phone and on site. If a printing system does not work, we will gladly send you a loaner device – by express as soon as possible!
Call us: 0931 – 25076 911

Emergency service View about Emergency service

Print sample

The print quality on your products must be optimal! We offer you the possibility to create print samples in our laboratory on your packaging material.

Print sample View about Print sample


Are you looking for white papers, user reports, brochures, operating manuals, firmware or software? You can find all this in our download page.

Downloads View about Downloads

Online training

Do you need instruction in the operation of our printing systems? We offer individual user training online, where we can fully meet your requirements.

Online training View about Online training

Device return

Please help us complete your maintenance or repair order as quickly as possible by filling out our return form and emailing it to us in advance.

Device return View about Device return

Support hotline

Do you have a problem?
With us, you talk to real people.
You don’t have to slog through telephone menus and waiting loops.
And with “TeamViewer” we can help you as if we were on site with you.

Support hotline View about Support hotline

User training

Would you like to have your staff trained in the use of our printing systems? We offer individual user training at your site and at our premises, where we can fully meet your requirements.

User training View about User training

Equipment for rent

When your plant is at a standstill because a pressure system is not working, you need a quick solution. We will send you a loaner by express!

Equipment for rent View about Equipment for rent

Software and solutions

Integration of industrial printers made easy – we advise you! Whether you need to design print images or efficiently manage labeling, find the right solution tailored to your situation.
Software solution
for all areas of industrial product labeling.

Software and solutions View about Software and solutions

Service packages

You are planning a new installation or require maintenance by our competent service team.
With our inexpensive flat rates you get planning security.

Service packages View about Service packages


You urgently need ink for industrial printers, thermal transfer ribbon, ribbon or other
? Of course, we deliver standard articles within the shortest possible time.

Consumables View about Consumables

Three steps to perfect labeling


Contact us

Our experts offer you competent advice.


Find a solution

You get a complete solution tailored to your needs, comprising labeling systems, software, networking and consumables.



You can work comfortably –
your system is running smoothly.

What our customers say

fritz holding logo
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I was very pleased with the quick response to my inquiry to Customer Service.

That's what I call a super service!

Oliver Rück, Industrial Engineering Specialist, Richard Fritz Holding GmbH, Aurach

Schulte logo
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With Diagraph, I am particularly impressed by the fast service and prompt delivery.

In addition, the quality of the printers is just right.

Jürgen Albers, Team Leader Electrical Engineering/Mechanics, Conrad Schulte GmbH & Co.KG, Rietberg

ideapro logo
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Thank you for the quick response to my inquiry.

It is very nice to enjoy the commitment and super advice.

Julian Ohler, technician for automation technology and mechatronics, ideapro gmbh, Mannheim

Request a free consultation now

We are here for you.


Competent contact persons

stopwatch (1)

Answer within 48 hours

contract (1)

Non-binding request


Contact us directly via our contact form or use the contact details below during our business hours.

Tel.: +49 (0)931 25076 0
Fax: +49 (0)931 25076 50

Email: [email protected]


Business hours

Monday - Thursday: 8:00 - 17:00
Friday : 8:00 - 14:00


ITW Diagraph GmbH

Friedrich-Bergius-Ring 30

97076 Würzburg


Tel. +49 931 25076 0

Fax +49 931 25076 50

[email protected]


Tel. +49 931 25076 911

[email protected]


Monday till Thursday

08:00 - 17:00


08:00 - 14:00

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