Service from Diagraph
The right solution for every problem
With us, you are not a number, but always come first.
That is why we offer personal service with high competence and empathy.
Because we want the customers to come back, not the equipment!
Maintenance
Your systems should be maintained on a regular basis. This extends the service life and increases reliability. We maintain your equipment in consultation with you – even on weekends! And for the time of maintenance, we will gladly send you a loaner unit.
Emergency service
Nothing is worse than a plant shutdown.
Our technicians will be happy to help you by phone and on site. If a printing system does not work, we will gladly send you a loaner device – by express as soon as possible!
Call us: 0931 – 25076 911
Print sample
The print quality on your products must be optimal! We offer you the possibility to create print samples in our laboratory on your packaging material.
Downloads
Are you looking for white papers, user reports, brochures, operating manuals, firmware or software? You can find all this in our download page.
Online training
Do you need instruction in the operation of our printing systems? We offer individual user training online, where we can fully meet your requirements.
Device return
Please help us complete your maintenance or repair order as quickly as possible by filling out our return form and emailing it to us in advance.
Support hotline
Do you have a problem?
With us, you talk to real people.
You don’t have to slog through telephone menus and waiting loops.
And with “TeamViewer” we can help you as if we were on site with you.
User training
Would you like to have your staff trained in the use of our printing systems? We offer individual user training at your site and at our premises, where we can fully meet your requirements.
Equipment for rent
When your plant is at a standstill because a pressure system is not working, you need a quick solution. We will send you a loaner by express!
Software and solutions
Integration of industrial printers made easy – we advise you! Whether you need to design print images or efficiently manage labeling, find the right solution tailored to your situation.
Software solution
for all areas of industrial product labeling.
Service packages
You are planning a new installation or require maintenance by our competent service team.
With our inexpensive flat rates you get planning security.
Consumables
You urgently need ink for industrial printers, thermal transfer ribbon, ribbon or other
consumables
? Of course, we deliver standard articles within the shortest possible time.
Three steps to perfect labeling
Contact us
Find a solution
You get a complete solution tailored to your needs, comprising labeling systems, software, networking and consumables.
Enjoy
You can work comfortably –
your system is running smoothly.
What our customers say
I was very pleased with the quick response to my inquiry to Customer Service.
That's what I call a super service!
Oliver Rück, Industrial Engineering Specialist, Richard Fritz Holding GmbH, Aurach
With Diagraph, I am particularly impressed by the fast service and prompt delivery.
In addition, the quality of the printers is just right.
Jürgen Albers, Team Leader Electrical Engineering/Mechanics, Conrad Schulte GmbH & Co.KG, Rietberg
Thank you for the quick response to my inquiry.
It is very nice to enjoy the commitment and super advice.
Julian Ohler, technician for automation technology and mechatronics, ideapro gmbh, Mannheim
Request a free consultation now
We are here for you.
Competent contact persons
Answer within 48 hours
Non-binding request
Contact us directly via our contact form or use the contact details below during our business hours.
Tel.: +49 (0)931 25076 0
Fax: +49 (0)931 25076 50
Email: [email protected]
Business hours
Monday - Thursday: 8:00 - 17:00
Friday : 8:00 - 14:00
