Emergency service

Support during downtimes

Support in case of emergency

Assistance with critical issues

Downtimes are the absolute worst.
Our technicians are here to help you by phone or on-site.

We can also send you a loan device as an interim solution - as fast as possible via express shipping!

Call us.

What our customers say


I would like to express my gratitude once more for the dedication of your service technician.

He was on-site in no time and did a great job with the repair.

I am very pleased with his performance!

Hakan Bayer, Manager Packing, Baxter Oncology GmbH, Halle/Westfalen

steinhaus logo

After the failure of a device, we received immediate telephone support from the service employee who even delivered the replacement part to us personally.

Thank you so much for the amazing support!

Alexander Tag, electronics engineer for operating technology, Steinhaus GmbH, Remscheid


After our printer broke down, the service technician came by right away. He fixed the problem very quickly and even stayed for over an hour until we could be sure that production was up and running again.

That was very important to us, as we cannot afford production downtime.

The support employee was customer-oriented and also very accommodating after repairs with regard to open questions.

Alexander Deiss, Head of Process Maintenance Department, Valeo, Friedrichsdorf, Germany


ITW Diagraph GmbH

Friedrich-Bergius-Ring 30

97076 Würzburg


Tel. +49 931 25076 0

Fax +49 931 25076 50

[email protected]


Tel. +49 931 25076 911

[email protected]

Office hours

Monday to Thursday

08:00 - 17:00


08:00 - 14:00

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