Help in an emergency
Support for acute problems
Nothing is worse than a system standstill.
Our technicians will be happy to help you over the phone or on site.
We will also be happy to send you a loan device to tide you over - by express as quickly as possible!
Give us a call.
What our customers say
I would like to thank you once again for the efforts of your service technician.
He was available very quickly and carried out the repair on site very well.
I am very satisfied with his performance!
Hakan Bayer, Packing Manager, Baxter Oncology GmbH, Halle/Westphalia
After the failure of an appliance, we were immediately supported by the service employee on the phone and he even delivered the replacement part to us personally.
Thank you very much for your great support!
Alexander Tag, electronics technician for industrial engineering, Steinhaus GmbH, Remscheid
After our printer broke down, the service technician visited us immediately. He quickly fixed the problem and even stayed for over an hour until we were sure that production was up and running again.
That was very important, because we cannot afford a loss of production.
The support was very customer-oriented and also very helpful after use with regard to open questions.
Alexander Deiss, Head of Process Maintenance Department, Valeo, Friedrichsdorf
FAQ
Do you have further questions? You can find more details here.
What to do in the event of a production stoppage caused by an industrial printer?
In the event of system downtime caused by an industrial printer, you should contact Diagraph Emergency Service immediately. Our technicians will quickly analyze the cause and rectify the fault on site or provide a temporary solution to get your production up and running again quickly.
Our emergency number: 0931 25076911
What is Diagraph's emergency service for labeling systems?
How quickly is the Diagraph emergency service on duty?
For which marking and labeling systems does Diagraph offer emergency assistance?
Can I get a loaner device to bridge the gap if my printing system fails?
Get in contact with us
We are here for you.
Competent contact persons
Response within 48 hours
Non-binding inquiry
Contact us directly via our contact form or use the contact details below during our business hours.
Tel.: +49 (0)931 25076 0
Tel.: +34 937 376 264
Fax: +49 (0)931 25076 50
E-mail: info@diagraph.de
Business hours
Monday - Thursday: 8:00 - 17:00
Friday: 8:00 - 14:00
